Effective Date: January 2022
Last Updated: December 2025

Abafie (“Abafie,” “we,” “us,” or “our”) operates abafie.com (the “Platform”).

Abafie is a digital hospitality marketplace that connects travelers with independent accommodation providers. Abafie does not own, operate, or manage the listed properties and is not a hotel, travel agency, or property management company.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you access or use the Platform.

1. INFORMATION WE COLLECT

1.1 Personal Information

We may collect:

  • Full name

  • Email address

  • Phone number

  • Country of residence or nationality

  • Account login credentials

1.2 Booking & Transaction Information

  • Property searched or booked

  • Check-in and check-out dates

  • Number of guests

  • Booking status and transaction references

Payment Processing:
Secure third-party payment processors handle payments. Abafie does not store full card details, mobile money PINs, or banking credentials.

1.3 Property Owner & Agent Information

  • Business or property name

  • Physical address and location

  • Verification or identification details

  • Commission and payout records

1.4 Technical & Usage Data

  • IP address

  • Browser type and device information

  • Pages visited and usage activity

  • Cookies and similar tracking data

2. HOW WE USE YOUR INFORMATION

Personal data is processed solely to:

  • Operate Abafie as a hospitality marketplace

  • Facilitate bookings between guests and independent property providers

  • Create and manage user, owner, and agent accounts

  • Verify listings, owners, and agents

  • Process payments, commissions, and confirmations

  • Communicate booking updates and support messages

  • Improve platform performance, security, and functionality

  • Comply with legal and regulatory obligations

All processing is conducted in accordance with Abafie’s Terms of Service.

3. LEGAL BASIS FOR PROCESSING (GHANA – ACT 843)

We process personal data based on:

  • User consent

  • Performance of a contract (bookings and accounts)

  • Legal and regulatory obligations

  • Legitimate business interests (platform security, fraud prevention)

4. SHARING OF INFORMATION

We may share personal information only where necessary, including with:

  • Property providers or agents (to fulfill bookings)

  • Payment processors (to complete transactions)

  • Service providers (hosting, analytics, communications)

  • Government or regulatory authorities, when required by law

Abafie does not sell, rent, or trade personal data.

5. COOKIES & TRACKING TECHNOLOGIES

Abafie uses cookies to:

  • Enable essential marketplace functionality

  • Remember user preferences

  • Analyze traffic and platform performance

Cookie usage supports functions described in the Terms of Service and is governed by our Cookies Policy.
You may disable cookies via browser settings, though some features may not function properly.

6. DATA SECURITY

We apply reasonable administrative, technical, and organizational safeguards to protect personal data against unauthorized access, misuse, alteration, or loss.

However, no online system can guarantee absolute security.

7. DATA RETENTION

We retain personal data only for as long as necessary to:

  • Provide services

  • Meet legal, accounting, or regulatory requirements

  • Resolve disputes and enforce agreements

When no longer required, data is securely deleted or anonymized.

8. USER RIGHTS

Subject to applicable law, you have the right to:

  • Access personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal data

  • Withdraw consent for non-essential processing

Requests can be made using the contact details below.

9. INTERNATIONAL DATA TRANSFERS

Users accessing the Platform from outside Ghana acknowledge that their information may be processed in jurisdictions where service providers operate, subject to appropriate safeguards.

10. THIRD-PARTY LINKS

The Platform may contain links to third-party websites. Abafie is not responsible for the privacy practices or content of external sites.

11. CHILDREN’S PRIVACY

Abafie is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.
Updates will be posted on this page with a revised effective date. Continued use of the Platform constitutes acceptance of the updated policy.

13. CONTACT INFORMATION

For questions, requests, or complaints regarding this Privacy Policy:

Abafie
Website: https://www.abafie.com
Email: support@abafie.com