Effective Date: 28th December, 2025

These Terms of Service (“Terms”) govern access to and use of abafie.com (the “Platform”), operated by Abafie (“Abafie,” “we,” “us,” or “our”).

By accessing or using the Platform, you confirm that you have read, understood, and agree to be legally bound by these Terms. If you do not agree, you must not use the Platform.

1. DEFINITIONS

  • Platform: The website, mobile interfaces, and related services at abafie.com

  • User: Any individual or entity accessing or using the Platform

  • Guest: A User searching for or booking accommodation

  • Property Provider: Any hotel, resort, villa owner, apartment owner, guesthouse, lodge, or similar accommodation provider

  • Agent: An independent contractor authorized to onboard or manage property listings

  • Listing: Any accommodation information published on the Platform

  • Booking: A reservation request or confirmed reservation made through the Platform

  • Content: Text, images, data, and other materials displayed on the Platform

2. PLATFORM ROLE (MARKETPLACE DISCLOSURE)

Abafie operates solely as a digital marketplace.

Abafie:

  • Does not own, lease, manage, operate, or control any listed property

  • Is not a hotel operator, travel agency, tour operator, or property manager

  • Does not provide accommodation services

All Bookings create a direct contractual relationship between the Guest and the Property Provider. Abafie is not a party to that contract.

3. ELIGIBILITY & USE

You represent and warrant that you:

  • Are at least 18 years old

  • Have legal capacity to enter binding contracts

  • Will provide accurate, current, and complete information

Abafie may refuse access or service at its sole discretion.

4. USER ACCOUNTS & SECURITY

Where account creation is required, you agree to:

  • Maintain accurate account information

  • Keep login credentials confidential

  • Accept responsibility for all activity under your account

Abafie is not responsible for losses arising from unauthorized account use.

5. PROPERTY LISTINGS & CONTENT RESPONSIBILITY

Property Providers and Agents are solely responsible for:

  • Listing accuracy and completeness

  • Pricing, availability, amenities, images, and house rules

  • Compliance with applicable laws and regulations

Abafie does not independently verify every Listing and makes no guarantees regarding accuracy or suitability.

6. BOOKINGS, PAYMENTS & FEES

Bookings may be completed via:

  • Online payment

  • Pay-on-arrival (where enabled)

  • Deposit or part-payment (where applicable)

Abafie may earn a commission or service fee, disclosed before confirmation.

Payments are processed by third-party payment processors. Abafie does not store full card or mobile money credentials.

7. CANCELLATIONS, NO-SHOWS & REFUNDS

  • Cancellation and refund policies are determined by Property Providers

  • Policies are displayed before Booking confirmation

  • Guests are responsible for reviewing policies before booking

Abafie may facilitate communication or mediation, but does not guarantee refunds.

8. AGENTS (INDEPENDENT CONTRACTORS)

Agents are independent contractors, not employees, partners, or representatives of Abafie.

Agents:

  • Earn commissions per completed stay (subject to payout rules)

  • Must provide truthful, non-misleading information

  • May not manipulate pricing, availability, or policies

Abafie may suspend or terminate Agent access for misconduct.

9. PROHIBITED CONDUCT

You must not:

  • Engage in fraud, misrepresentation, or deception

  • Manipulate pricing, availability, or reviews

  • Circumvent Platform fees or systems

  • Post unlawful, abusive, or misleading Content

  • Interfere with Platform security or operations

Violations may result in suspension or termination.

10. SUSPENSION & TERMINATION

Abafie may suspend or terminate access with or without notice if:

  • These Terms are violated

  • Fraud or abuse is suspected

  • Required by law or regulation

Termination does not affect accrued rights or obligations.

11. INTELLECTUAL PROPERTY

All Platform Content (excluding user-submitted content) is owned by or licensed to Abafie and protected by intellectual property laws.

No Content may be copied, reproduced, distributed, or exploited without prior written consent.

12. DISCLAIMER OF WARRANTIES

The Platform is provided “AS IS” and “AS AVAILABLE.”

To the maximum extent permitted by law, Abafie disclaims all warranties, including:

  • Accuracy or completeness of Listings

  • Availability or suitability of accommodation

  • Quality, safety, legality, or condition of properties

Use of the Platform is at your own risk.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • Abafie is not liable for indirect, incidental, consequential, or punitive damages

  • Abafie is not liable for acts or omissions of Property Providers, Agents, or Guests

Abafie’s total liability shall not exceed the fees actually paid to Abafie by the User in the 12 months preceding the claim.

14. INDEMNIFICATION

You agree to indemnify and hold harmless Abafie from any claims, losses, damages, liabilities, and expenses arising from:

  • Your use of the Platform

  • Your Listings, Bookings, or Content

  • Your breach of these Terms or applicable law

15. MEDIATION & ARBITRATION (DISPUTE RESOLUTION)

15.1 Mediation (First Step)

Parties agree to attempt good-faith mediation before initiating court proceedings.15.2 Arbitration (Optional by Election)

Where mediation fails, disputes may be resolved by binding arbitration in Ghana, under applicable arbitration rules, unless prohibited by law.

Nothing prevents Abafie from seeking injunctive relief for intellectual property or fraud.

16. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of the Republic of Ghana.

Subject to arbitration provisions, courts in Ghana shall have exclusive jurisdiction.

17. INTERNATIONAL USERS

Users accessing the Platform from outside Ghana do so at their own initiative and are responsible for compliance with local laws.
Abafie makes no representation that the Platform is appropriate or lawful in all jurisdictions.

18. FORCE MAJEURE

Abafie shall not be liable for failure or delay due to events beyond reasonable control, including natural disasters, government actions, strikes, or system outages.

19. SEVERABILITY

If any provision is held unenforceable, the remaining provisions remain in full force.

20. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Abafie regarding Platform use and supersede all prior agreements.

21. CHANGES TO TERMS

Abafie may modify these Terms at any time. Continued use of the Platform constitutes acceptance of the revised Terms.

22. CONTACT INFORMATION

Abafie
Website: https://www.abafie.com
Email: support@abafie.com